Rand Recovery is a specialist service designed to recover erroneous charges from your courier invoices, including volumetric weight fraud, surcharge errors, fuel levy manipulation, and billing discrepancies.

Our team conducts a thorough audit of your invoices to identify and dispute these charges. We manage the entire process from identification to recovery, ensuring you receive every Rand you're owed without getting entangled in complex dispute processes.

We have developed a comprehensive audit system that runs 12 different checks on your courier invoices, reviewing up to three years of historical data.

We identify contributing factors that have caused issues and make recommendations to minimise them in the future. We then determine which charges are recoverable and develop a strategy to recover the maximum amount through proactive dispute management.

We recover a wide range of courier overcharges including:

• Volumetric weight fraud
• Unauthorized surcharges (Saturday, after-hours, etc.)
• Fuel surcharge errors
• Duplicate billing
• Dimension manipulation
• Service level mismatches
• Zone/routing overcharges
• Weight bracket gaming
• Rate vs contract discrepancies
• And many more

We charge a flat 25% commission on the money we successfully recover for you. This is only billed after the recovered funds have been credited to your account.

If we recover R100,000, you pay us R25,000 and keep R75,000. If we recover nothing, you pay nothing.

No, there is no upfront payment required. We only charge our commission based on the recoveries we secure, and only after you've been paid.

We typically audit your invoices within 3 business days to give you an idea of the potential recovery amount.

The time it takes to recover your funds depends on how many charges need to be disputed and the courier's response time. We typically see good progress on most projects within the first 6-10 weeks.

We're the first comprehensive courier auditing service in South Africa. Our system runs 12 different automated checks combined with expert human verification.

We specialize exclusively in courier overcharges, meaning we understand every trick and error pattern used by SA courier companies. We also provide detailed prevention guidance to stop future overcharges.

We handle the vast majority of the dispute process independently. In most cases, we only need your courier invoices and your product dimensions/weights (if you have them).

Occasionally, we may need supporting documentation like proof of delivery or product specifications, but this is rare.

Yes! We provide detailed summaries of what contributed to the overcharges and offer specific recommendations to minimise future issues.

This might include optimizing packaging, negotiating better contract terms, or implementing verification processes.

We have a 94% success rate in recovering overcharges. This high success rate is because we only pursue claims that we're confident are genuine overcharges.

During the initial audit, we identify which charges are recoverable and focus our efforts on those with the highest probability of success.

Simply call us at 066 515 5141 or email hello@randrecovery.co.za. We'll arrange a brief call to understand your business and courier usage.

Then we'll conduct a no-obligation audit of your recent invoices. Once we've reported back to you with potential recoveries, you can decide if you'd like us to proceed.

If you proceed, we'll provide you with regular updates on the progress of your recoveries via our live dashboard and monthly reports.